Support

How can we help?

Get support for Cadence, Stratium's executive orchestration platform. Find answers, report issues, or get in touch with our team.

Contact Support

Our support team is available to help you with any questions or issues you may have with Cadence.

Email Support

For general support enquiries, account issues, or technical help with Cadence.

[email protected]

Response Times

We aim to respond to all support requests promptly:

Critical issues: within 4 hours
Standard enquiries: within 1 business day
General questions: within 2 business days

Support Hours

Our support team operates during UK business hours:

Monday – Friday: 09:00 – 18:00 GMT/BST
Weekends & bank holidays: Critical issues only

Enterprise customers may have extended support agreements.

What do you need help with?

When contacting support, let us know which area your query relates to so we can route it to the right team.

Account & Billing

Account setup, subscription management, billing enquiries, plan changes, and invoice requests.

Technical Issues

Bug reports, performance issues, integration problems, calendar sync errors, and feature troubleshooting.

Security & Privacy

Data protection queries, GDPR requests, security concerns, data export, and account deletion requests.

Frequently Asked Questions

Quick answers to common questions about using Cadence.

How do I reset my password?

Click "Forgot password" on the Cadence sign-in page and follow the instructions sent to your registered email address. If you do not receive the email within a few minutes, check your spam folder or contact support.

How do I connect my calendar?

Navigate to Settings > Integrations within Cadence and select your calendar provider (Google Calendar or Microsoft Outlook). You will be guided through a secure OAuth flow to grant Cadence read/write access to your calendar.

How do I invite my executive assistant?

Go to Settings > Team within Cadence and click "Invite EA". Enter their email address and they will receive an invitation to join your workspace with the EA role and permissions.

Can I export my data from Cadence?

Yes. You can export your data at any time from Settings > Account > Export Data. Data is provided in a structured, machine-readable format. You can also contact support to request a full data export.

How do I cancel my subscription?

You can cancel your subscription from Settings > Billing within Cadence, or by contacting us at [email protected]. You will retain access until the end of your current billing period.

What happens to my data if I cancel?

Upon cancellation, your data is retained for 30 days to allow for account recovery or data export. After this period, all personal data is permanently deleted in accordance with our Privacy Policy.

Is my data secure?

Yes. Cadence is hosted on Microsoft Azure with encryption in transit (TLS 1.2+) and at rest (AES-256). We hold ISO 27001, ISO 27017, ISO 27018, and ISO 27701 certifications. For more details, see our Security page.

Do you offer data residency options?

Yes. Enterprise customers can choose from multiple Azure regions worldwide to meet data sovereignty requirements. By default, data is stored in Azure UK South. Contact our sales team to discuss your requirements.

Enterprise Support

Enterprise customers receive priority support with dedicated account management, custom SLAs, and direct access to our engineering team. Contact us to learn more about our Enterprise plans.

Contact sales

Related Resources

Security

How we protect your data

How we handle your data

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